Home improvement
Builder dispute? Turn unfinished or defective work into a structured case.
Organise the quotation, agreed scope, payments, workmanship evidence and attempts to put the work right.
Points you may wish to consider
The builder should do the work you agreed and carry it out with reasonable care and skill.
The quote, agreed changes and payment record can be very important.
You may need an independent expert if the builder disagrees about the work or what caused the damage.
Information that may help you explain your complaint
These are examples only. Other information may also be relevant.
- Quote, contract and specification
- Invoices and payment records
- Before, during and after photographs
- Messages about changes, delays or defects
- Independent inspection and remedial quotations
Possible next steps
- List each part of the agreed work and whether it is finished.
- Give the builder a fair chance to reply and keep a record of it.
- Keep repair estimates separate from money you have already paid.
- Get qualified help quickly if the work may be unsafe or the sums involved are large.
Important context
Do not accuse someone of fraud or negligence unless you have evidence. If the work may be unsafe, contact a suitably qualified professional.