Flight delayed or cancelled? Build a clearer airline complaint.

Points you may wish to consider

UK passenger rules may cover your journey, depending on the route and airline.

If you arrived three hours late or more, you may be able to claim compensation. The reason for the delay matters.

For a very long delay, the airline may also need to provide food, a hotel, another flight or a refund.

Information that may help you explain your complaint

These are examples only. Other information may also be relevant.

• Booking confirmation and boarding passes
• Flight number, route and scheduled times
• Actual arrival time and disruption notices
• Airline messages and rejection reasons
• Receipts for reasonable meals, travel or accommodation

Possible next steps

1. Write down the journey and exact delay.
2. Keep the airline’s explanation in its own words.
3. Say clearly what you want the airline to do.
4. If the airline does not resolve it, check which independent complaints service covers that airline.