Renting
Deposit being withheld? Prepare the evidence for a fair challenge.
Compare proposed deductions with the tenancy, check-in evidence, check-out evidence and deposit-scheme information.
Points you may wish to consider
The rules are different across England, Wales, Scotland and Northern Ireland.
In England and Wales, most tenancy deposits must be kept in an approved deposit scheme.
The deposit scheme can look at a disagreement for free. There may be a deadline, so act promptly.
Information that may help you explain your complaint
These are examples only. Other information may also be relevant.
- Tenancy agreement and deposit certificate
- Inventory and check-in report
- Check-out report and dated photographs
- Landlord or agent deduction schedule
- Cleaning, repair or rent records relevant to the deductions
Possible next steps
- Find out which deposit scheme holds your money and check its deadline.
- Reply to each deduction one by one.
- Show what was already worn or damaged when you moved in.
- If you cannot agree, ask the deposit scheme to look at the dispute.
Important context
Housing rules differ in England, Wales, Scotland and Northern Ireland. Confirm the correct scheme and deadline for your tenancy.